Terms of Service
Last updated: October 2026
1. Services
WorkCut provides done-for-you AI automation services ("Services") including the design, development, deployment, and ongoing management of custom automation systems ("automations") for your business.
2. Service Agreement
The scope and fees of the Services are set out in your proposal. By accepting it, you agree to a minimum term of six (6) months from the start of the Services. Fees are invoiced quarterly in advance. Services begin once the first invoice is paid.
3. Client Responsibilities
You agree to:
- Provide timely access to tools, systems, and API credentials needed for integration
- Designate a point of contact for communication and approvals
- Respond to requests within a reasonable timeframe to avoid project delays
4. Intellectual Property
Your data is yours. All business data processed through our automations remains your property. WorkCut retains ownership of the automation engine, code, templates, and proprietary systems used to deliver the Services. You receive a license to use the deployed automations for the duration of the Services.
5. Uptime & Support
We monitor all deployed automations and aim for 99.5% uptime. The fees include monitoring, break-fix support, and a monthly check-in call. Response time for critical issues is within 4 business hours.
6. Cancellation
After the minimum term of six months, either party may cancel the Services with 30 days written notice. The Services cannot be cancelled during the minimum term, and fees invoiced for the minimum term are not refundable. Upon cancellation, we will provide a full export of your data. Access to automations ends at the end of the last paid period.
7. Limitation of Liability
WorkCut's total liability is limited to the fees paid in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost revenue, arising from the use or inability to use our Services.
8. Changes to Terms
We may update these terms with 30 days notice. Continued use of the Services after changes take effect constitutes acceptance of the updated terms.
9. Contact
For questions about these terms, email us at info@work-cut.com.